How Can We Help You?

SOCKS5 is a versatile proxy protocol that routes your internet traffic through a remote server, masking your IP address and helping keep your real IP private. Unlike HTTP proxies, SOCKS5 can handle any type of traffic including HTTP, HTTPS, FTP, and more. It works at a lower level of the network stack, making it more flexible and efficient for various applications.

After purchasing a proxy, go to your dashboard and click on 'My Proxies'. You'll find your proxy details including IP address, port, username, and password. Configure these settings in your application or browser. We provide detailed setup guides for popular browsers, applications, and operating systems in our documentation section.

We accept multiple payment methods including cryptocurrency payments via Cryptomus (Bitcoin, Ethereum, USDT, and more), PayPal, CoinEx internal transfer, and FaucetPay micro-payments.

Yes! You can change your proxy location at any time from your dashboard. Simply go to 'My Proxies', select the proxy you want to modify, and choose a new location from our available countries. The change is instant and doesn't require any additional payment.

Because proxies are digital services, payments are not automatically refundable after activation. If your proxy is not delivered, cannot be activated, or has a verified technical issue that support cannot resolve, we may provide a replacement, account credit, or a refund depending on the case and payment method. Crypto payments may not be refundable after confirmation and activation because of blockchain fees and transaction finality.

Speed depends on your package — Turbo is optimized for higher throughput, while Golden offers the widest country coverage at standard mobile speeds. We use enterprise-grade infrastructure with servers in multiple countries. Actual speed varies by location, provider, and network conditions.

Yes! New users can try our service with a free trial proxy. Sign up for an account and request your free trial from the dashboard. The trial allows you to test our proxy quality and speed before making a purchase.

Absolutely. We take security very seriously. All connections are encrypted, and we maintain a strict no-logs policy. Your browsing activity is never recorded or stored. We also use secure authentication methods to protect your account and proxy credentials.